Policies

Returns

We want your shopping experience at The Wind Free to be the absolute best! If you’re not completely satisfied with your order, we will do everything we can to try and make it better! 

Please look over your order as soon as it arrives. If you think that you've received a defective item, please contact our customer service team within 7 days of delivery. 

Rules and procedures for RETURNS:

• The customer is responsible for the shipping and handling of any returned item(s). 
• All damaged items will be inspected and verified.
• Original shipping fees are non-refundable.
• Allow 5-7 business days to process your return.

                     

 If you believe you have received damaged or incorrect merchandise, or have any questions about your order, please contact our Customer Service as soon as possible. You can reach us by email at shopwindfree@gmail.com

 

SEND RETURNS TO:

The Wind Free

316 Avenue B, Unit 3.

Metairie, Louisiana 70005

 

Please include with your return the following:

 

Email Address:___________________________________

Name/Order #: ___________________________________

Return Reason ______________________________

1. Received Incorrect Item (Please explain)
2. Damaged (Please Explain)
3. Other (Please Explain)